Ep 20: How to Inspire Business Innovation through Improvisation. Watch Your CX Soar!

How to Inspire Business Innovation through Improvisation.Watch Your CX Soar! Welcome to episode 20 of The Local Business Show. In this episode TrevorIsemansits down with Maxine Shapiro and they discuss many things includinghow to execute proper customer service, how to use improv & creativity at work, and her advice on life. Maxine is a vibrant speaker, training professional and coach whose quick wit and business savvy has created an international demand for her “Collaborcate!” keynotes and workshops.Maxine is a 25-year veteran of the business world and financial industry. She spent fifteen years at the Chicago Board of Trade, building a strong foundation of business expertise. As an accomplished actor and comedian, and was a student of Chicago's Second City Improv Lab. Maxine motivates, inspires, entertains, and transforms groups through, HIGHLY interactive, powerful and fun exercises. Her unique Collaborcate! keynotes and workshops demonstrate how to inspire quick and productive collaborations, generous and respectful communications, creating big BOLD solutions. Here are some highlights from our episode with Maxine: · Information about Maxine’s start and how she went from working at the Chicago Board of trade, doing improv at Second City, to where she is now. · What it was like to do her workshops virtually during the pandemic and some of the interesting results. · The connection Maxine made between improve, creativity, and business workshops. · Thoughts about customer service and which companies do it right and how. · Lessons companies could learn by watching Southwest Airlines. · Why it is so important not to edit yourself and to truly be yourself, even in business. · Why you need to become comfortable in the unknown, because that is really what you’re always in. Links Mentioned: https://www.maxineshapiro.com Connect withMaxine: LinkedIn: https://www.linkedin.com/in/maxineshapiro/ Twitter: https://twitter.com/MaxineShapiro Instagram: https://instagram.com/startupslang Facebook: https://www.facebook.com/startupslang Email: Maxine@Maxineshapiro.com