Ep 15 The Importance of Processes, Training and Mindset for a Franchise Owner

The Importance Of Processes, Training, And Mindset For A Franchise Owner Welcome to episode 15 of The Local Business Show. In this episode Chris Richmond interviews Andy Zapata and they discuss Andy’s occupational therapy business run out of Miami, FL. Andy Zapata is the CEO of a Physical Therapy NOW franchise. He holds a bachelor’s degree from Florida International University and has had a distinguished 18-year career in the healthcare business. Expert in startup businesses as well as exponentially growing small-medium sized medical centers in healthcare industries. For the last 18 years, he has dedicated his life to helping people of all ages suffering from pains and illnesses by creating a space where patients could celebrate their wellness breakthroughs with their medical professionals. He had the pleasure of working with the finest Physicians, Physical Therapists, hospitals, and medical institutions in the US. He has extensive knowledge of the business of Urgent Cares, Occupational Medicine, Primary Care, Physical Therapy, Pain Management, and Medical Spa industries. He has worked as an inspector for the American Association for Accreditation of Ambulatory Surgery Facilities for Medicare Here are some highlights from our episode with Andy: · The story of Andy’s start and how he turneda $10,000 credit card given to him from his mother into his own business. · Why creating a repeatable process is so important in any business, but especially an OT business. · Why the human need for connection is a central part of how Andy runs his business. · What is Andy’s process for speaking with doctors so that they take the time to understand the patient’s true needs. · Andy’s goal for having 1000 OT offices across the country and the type of help they’re going to provide so as to relieve pain relief for 1 million people. · A look into the types of injuries that Andy likes to focus on, and the types of injuries he’d like to target moving forward into the future. · Andy’s message about preventing pain to younger people who participate in intense activities like cross-fit and currently may think they’re invincible. Links Mentioned: https://www.physicaltherapynow.com Connect withAndy: Instagram: https://www.instagram.com/andyzapata/?hl=en Facebook: https://www.facebook.com/AndyZapata1000 LinkedIn: https://www.linkedin.com/in/andyzapata/